Conditions of cancellation and return of the reservation
Canceling your departure until one week before the reserved date, the full amount is returned. If less than seven days remain, 50% of the amount paid is returned. Canceling the same day of the reservation or if you do not show up there is no possibility of refund.
The battery life
The e-btt is like a normal mountain bike, but with a motor. So, if you run out of battery during the start you can always keep pedaling. The routes are designed so that you can do them perfectly with the motor support. However, the autonomy of the battery varies according to the weight of the rider and the use of the battery. To prevent you from running out of battery it is important that you control the percentage of remaining energy throughout the output and that you avoid going all the time with the maximum speed. If you go out with teenagers, think about controlling your battery levels from time to time too.
The bicycles are new and will be delivered in perfect condition, so it will be the responsibility of the users their care in order to ensure a good use of them. Users will be responsible for the damages and failures attributable to a bad or inadequate use of them. In this case the deposit is not returned until an external technician has reviewed the bicycle in question and prepared a budget for the damages.
If the user is removed from the rented bicycle during the departure, the user will have to pay their temporary value to NOPARATE
Exits are canceled only due to extreme weather factors: winds over 80km / h, or torrential rains, or temperatures below 0 degrees.
NOPARAR protects its customers with insurance specifically designed for the bicycle rental activity. The insurance covers liability and assistance en route for accidents.
Accidents and assistance en route
The MUSSAP route assistance phone number is +34 93 295 63 00 This number is operational 24 hours a day, 365 days a year. Try to have on hand the exact position in coordinates that appears in the GPS of a place where a motor vehicle can arrive. We would appreciate if you could inform us as soon as possible about the incident.
Long term rental
In case of rental of more than one day, we provide the key to the battery and its charger. Check the conditions with us. Surely we find a solution that you will love.